One purpose of a claims risk manager is to provide the best possible care while controlling the total cost of risk. The goal is to help injured workers recover from injuries and return them to work quickly with transparency all while managing the cost-effectively through results, not process.
All we have been hearing and seeing are the absolute negatives of the COVID-19. Of course the impact has been absolutely overwhelming! I have searched my mind daily looking for a reason to be positive about this situation. It has impacted our health resources, economic viability and our mental stability.